Allissa Balint

Senior Content Engineer, previously Technical Writer

• Designed and built the AI-augmented editorial workflow end to end, including Claude agents and skills that draft API reference and conceptual documentation, shared editorial standards, and prompt tuning to keep output consistent with the team's voice.
• Led the documentation restructure during the platform migration from MadCap Flare to Contentful, updating existing content for the new information architecture.
• Built Node.js tooling against the Contentful API to export data and execute bulk content changes at scale.
• Maintain the docs site end to end, from content to search to structural improvements.

Technical Writer, Developer Relations, Business Messages

• Led an information architecture overhaul of the Business Messages developer site. Redesigned the top navigation into a full multi-category menu modeled on the Google Cloud pattern, ran stakeholder interviews to build cross-team buy-in, and made code commits into the monorepo within Google's strict site guidelines.
• Built conversational agents in Python on Google Cloud Platform with Datastore, deployed on the live product site to demonstrate functionality to developers.
• Wrote scripts for product commercials and served as a technical face of the product during customer webinars, answering questions live.
• Authored feature documentation, a video script, and a quickstart edit that added internal notes, prerequisites, and full workflow tests.
• Completed Google's month-long onboarding as part of a group project that shipped a Chrome extension for animated emoji in Google Chat.

Technical Writer

• Wrote conceptual, task, and reference documentation for all three Wowza products.
• Updated REST API documentation using Redocly and GitHub, including GraphQL reference docs for ClearCaster.
• Migrated API documentation from Knowledge Owl to Redocly, using RegEx to transform content during the move and rebuilding the layout for the new interface.
• Developed jQuery scripts to enhance the knowledge base with an improved automatic table of contents, embedded tabs, and modal image zoom, then deployed them across the site.
• Built a Node.js site to stage articles for internal and contractor review without requiring login.

Technical Writer

• Migrated 3,000+ files from Adobe RoboHelp into a custom, headless docs-as-code environment, using RegEx to translate HTML files to JSON.
• Wrote and maintained product documentation for four products and managed one additional writer.
• Wrote and published the full documentation library for AutoSPRINK FAB, a new product.
• Built a custom ASP.NET documentation site for AutoSPRINK FAB.
• Built style standards and led internal training on writing and onboarding.
• Integrated SendGrid with Firebase to automate emails and created reusable HTML templates.
• Completed an 8-month Node.js course to support site maintenance and backend tooling.
• Also shipped 3 companion news apps for Android (Java) and iOS (Swift) with Firebase login and live content updates, and assisted with a Windows-compatible embedded News Pane.